Using face is verbal and non-verbal communication. The
Table 7-1 as my guide, the conclusions I can draw regarding communicating with
the Japanese managers, and what guidelines that I would offer to a non-Japanese
employee who just entered the firm and is looking for advice and guidance
regarding how to communicate and negotiate more effectively I would let them
know that the Japanese are a high-context/implicit communication culture. I
would also let the non-Japanese employee that they have close personal
relationships with individuals as well as a large information network and a
well-structured chain of command with high important. I would also let them
know that they do not rely on language alone to communicate but it would be
good idea to learn their language. Lastly, voice intonation, timing, and facial
expressions can all play roles in conveying information.
Using Table 7-1 as your guide, what
conclusions can you draw regarding communicating with the Japanese managers,
and what guidelines would you offer to a non-Japanese employee who just entered
the firm and is looking for advice and guidance regarding how to communicate
and negotiate more effectively?
According to my findings on
Toyota, the significance of hierarchy in Japanese culture is based in the
social ethics of Confucianism, in which people are ordered in vertical,
hierarchical relationships. The type
of communication training that I think that the firm would need to provide to
me to ensure that I was effective in dealing with senior-level Japanese
management in the Hierarchy is to know the chain command and the importance of
What type of communication training do you
think the firm would need to provide to you to ensure that you were effective
in dealing with senior-level Japanese management in the Hierarchy?
Japan being a high-context culture, meaning their messages are implicit and
indirect, they do not have to rely on language alone to communicate. I believe
if I knew Japanese it would be to my advantage and help with the language
barrier. The types of communication and negotiations that I would face is verbal
and non-verbal communication. The Japanese like to get to know their superiors
and subordinates while building relationships together. In common greeting, the
Japanese will also bow with one another. When it comes to negotiation
challenges, they type of negotiation barrier I would most likely face would be
integrative negotiation. Integrative negotiation is bargaining that involves
cooperation between two groups to integrate interests, create value, and invest
in the agreement. This is also called the win-win scenario.
What type of communication and negotiation
challenges do you think you would face if you worked for Toyota and were in
constant communication with home-office personnel in Japan?