Objective and ensure recurring customer loyalty. I am

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Objective

Seeking a career as a Customer
Care Insurance Specialist with The Hartford. Highly motivated customer service
driven worker that can utilize my exceptional knowledge of customer care to
increase the satisfied clients and ensure recurring customer loyalty. I am open
to all availability and can be trained and tested in all relevant areas.

Education                                            

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Bachelor of Science                                                      

Central
Connecticut State University
Accounting   2013 – In Progress

Experience

Assistant Manager

Star Nails / Southington CT /
2017 – Present

·        
Maintained daily
records for all transactions and generated reports for Store Owner via computer
applications

·        
Trained Staff on
how to deliver outstanding customer service

·        
Maintained price
accuracy of services

·        
Answered phone
calls and handled any customer feedback/complaints

·        
Wrote weekly
schedules for employees based on payroll and availability

·        
Promoted to
management after 8 months based on stellar performance

·        
Responsible for
ensuring customer satisfaction and recording feedback

 

Shipping and Receiving

Macy’s / Southington CT / October 2015 – February 2016

·        
Season position
processing inventory and recording

·        
Retrieved
customer orders and packaged for shipment

·        
Recorded items
removed from inventory in computers

·        
Accurately filled
orders: prepared, wrapped, weighed and loaded items for shipping according to
packing slips

·        
Inspected and
reported any defective items to supervisors

 

Customer Care Specialist

FTD Companies / Windsor CT / 2016
– 2017

·        
Seasonal position
processing all incoming calls

·        
Simultaneously
used many computer applications to enter client’s information while in call
session

·        
Providing
customer care using phone and computer in busy call center environment

·        
Responsible for
completing and managing reports as well as customer follow-up.

·        
Addressed
customer queries with the appropriate department

 

 

Skills and
Expertise

·       
Call center work
experience                                                                        

·       
Microsoft Excel

·       
Microsoft PowerPoint

·       
135 WPM
touch-typing

·       
Excellent
communication

·       
Customer Service
/ Phone Manner

·       
Quantitative
Aptitude 

·       
Striving for
Excellence

·       
Organization +
Task Focused

·       
Microsoft Word                          

·       
Computer applications

·       
Working in a team
/ solo

·       
Customer
acquisition / loyalty

·       
Test and course
studying

·       
Highly knowledgably
in math (college minor)

·       
Creative problem
solving

·       
Motivated toward
improvement

·       
Customer
satisfaction / resolution

 

References

Will
be furnished upon request

  

 

 

 

Categories: Accounting

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