1. while software engineers (developers) define it as

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1. Introduction
It is generally accepted that information is a vital commodity for the successful operation of today’s organizations. Nowadays modern business organizations are using computerized information systems in order to obtain such information. However as the technology advances rapidly the main issue is how can an organization should effectively use such an information system – which its management sometimes can be unpredictable – in order to effectively help the whole organization structure to improve and take the most out of it.

This report will try to analyze intranet and its impact on the use of information in organizations, as well as what actions an organization might take to make the most effective use of it.

2. What is intranet?
A lot of definitions have been given about the meaning of intranet. Non-technical management define it as “anything that runs on the internal network”, while software engineers (developers) define it as “a client-server application developed using Web tools that runs in an internal network” – Intranetjournal.com –
Initially the intranet was used fundamentally for sharing information such as policies, procedures and forms. However, the next intranet generation creates a collaborative medium that provides users quick, comprehensive access to everything their jobs require – files, programs, and people, both inside and outside the organization – while capturing and managing each person’s work so that others in turn can find and use it.

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Fundamentally the most basic intranet applications in use today – techweb.com – are:
-Deliver internal BBS – and corporate – information sources, such as phone directories, HR databases, forms, and discussion threads.

-Offer a foundation for moving information among offices and departments, whether around the corner at the same site, or across sites on a private internet.

-Support day to day business functions, such as sales tracking, order processing, delivery status, etc.

3. Technology surrounding intranet
Network infrastructure: Network connections on every desktop.

Hardware platforms: This is usually based on the existing platform used in the organization. For example, an NT-based organization will probably select a server with an Intel Processor while a Sun Micro system Inc shop will probably select a Sun Sparc-based server.
Firewalls: A firewall is a physical barrier between the Internet and the local network.

Server software: Today’s Web servers come with a variety of servers ranging from HTML editors in search engines to application servers.

Client Software: Two main browsers here. Netscape Navigator and Microsoft Internet Explorer.

Site Management Software: Web site management includes such things as uploading HTML files, showing a graphical view of a site, checking for bad links, etc.

Application development tools: The tools listed under this category have much in common with the site management tools. Both edit HMTL and upload files to the server. The tools have built in support, usually drag and drop, for scripting.

Application servers: These servers use special tags within an HTML file to direct processing. They also can have hooks to call external programs to handle processing that is not built into the server, and they also separate developer and server portions into separate packages.

Implementation approaches: Such as ASP, CGI, Java, Application servers.

4. Intranet architecture
There are several ways to build up an intranet. However some common characteristics of an intranet’s architecture, in order for organizations to gain the more out of it, are:
Integrating information design with business planning
Intranets should help employees to collaborate on business processes, such as product development or order fulfillment, which create value for a company and its customers. Successful intranets allow employees from a variety of departments to contribute the different skills necessary to carry out a particular process. Intranets should be organized primarily around the business processes they help employees carry out, rather than the organization chart of the company.

Successful process-oriented intranets share several common characteristics. First they are built on smart information design, furthermore, they focus on tasks, not documents and aim to integrate those tasks into distinct processes, and finally they encourage collaboration by creating shared and familiar spaces that reflect the personality of the company.

Help your employees
Just as physical work spaces rely on architectural plans to optimize efficiency, an intranet needs to be carefully designed to help employees access information and collaborate effectively. Because the public does not see the intranet, information design for intranets often receives scant attention. Unlike customers, employees are

Categories: Management

The donations. Information is now ascertained from a

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The FAS is an Executive Information System (EIS). It is a specified form of a Decisional Support Structure and is used to help the top executive (CEO) make decisions. The system obtains data from internal as well as external sources, and enables the CEO to get detailed information from a variety of perspectives, summarizing the information for the company (2009, p. 30). The Fund Allocation system ascertains external information from the government about which areas of the country they should target, information from the Australian Education Department about the socio-economic status of the different schools, and internal information about the achievement and support of the projects at the school levels, the amount of economic support deemed appropriate by schools for the students, rental and property costs in the different areas, information about the financial health of Australia, and the standing of students from the Student Application system, donor details, etc.

Before, Ed Transformers found it difficult to attain the best method of spreading their funds. This often meant that some students with a real need missed out, where students who had a higher “socio-economic status” were being sustained. Now, the CEO uses this Funds Allocation system to save time in the Executive teams operations and optimize the use of funds and other donations. Information is now ascertained from a variety of sources, as mentioned in the paragraph above, to enable the Fund Allocation system to calculate how many students can be supported by GradEd and other donations in diverse schools and universities around the country. The FAS also ensures that the company meets the goal of ensuring everyone access to education, regardless of their circumstances, enabling it to become the leading organization in the world of charities.

The project managers use this information from the FAS to give them a synopsis of the socio-economic prominence by school and state. This information can be “sliced and diced” (Baltzan, Phillips, & Haag, 2008, p. 122) to view the information from a variety of perspectives. “One slice of information for example can exhibit the socio-economic status in a particular state. If required, the team is able to drill down and look at the socio-economic status of universities and states in Australia.” Inside this system, the project team is able competent in determining how to apportion places to universities, how much to assign per place, what donations they require, the possible financial shortfall/under-budget and how they need to plan for thereafter, etc.There are many metrics used to measure the efficiency and effectiveness of IT in an organization. This report will discuss 2 ways to measure the efficiency success and 2 metrics to measure effectiveness success of Ed Transformers website.

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For effectiveness, the usability – ease in which individuals find information or perform actions – of the company site can be measured. Most importantly is the number of clicks (2009, p. 4) that is required before a donor or other user can find the information they require; the less the more effective the site is. The internal links and advertisements on the site must be as little as possible and easy to navigate, and there must be a category list that the user can go through to get to their required information without actually searching all over the site.

Customer Satisfaction is another factor that came up when it comes to the use of Ed Transformers website. To measure this, the organization can implement a questionnaire for the donors to give feedback on their experience with the website with suggestions that they think will improve the service of the company. Ed Transformers can also analyze the number of repeat visitors to the site and the average number of donations each user makes when they utilize the donations system, to improve the conversion rates of the number of users to the amount of donations invested in the entity.

To measure efficiency, information accuracy is a must. The information about the different students must be correct as possible, so that the donors know that they are donating their resources to the right people that they want. The website must be capable in generating predictably correct results and ensure constantly accurate outputs based on its outputs. For instance, the information must be valid – from the details of the students, to the validity of the donations made by others. Donors’ details can be verified against respective records in the organizations databases, where some people pretend to be someone else or do not have the funds to support the donations that they said they would make. Donations via credit cards must also be checked to ensure accuracy and prevent fraud.

The system availability is another efficiency measure that Ed Transformers should use. Ensuring that the system is available for users as often as possible as this improves the amount of donors that can visit the site over period of time and limits their frustration too. No availability means that there would be far less donations made to the organization. The company should “investigate the reasons for their downtime and limit them as much as possible” (2009, p. 5).

Finally, these are suggestions that Ed Transformers can use to improve the success of their website. As mentioned before they must insert a category list in the website, so that the users can go through to get to their required information without actually searching all over the site to improve satisfaction and limit frustration. The site should also keep track of the students that the users viewed, to remind them who they have already read about, so that they do not waste time looking at the same person twice. The less time they waste, the more time they get to spend looking at students that they may want to sponsor.

Ed Transformers should also place a video diary from each student, together with other details and updates, on the site to make it more personal and attract more donors to the website. Lastly, Ed Transformers should make the donations easy to use, first allowing the user to select a project to donate to, then a student, then they fill in a form stating how much they want to give, when they will do so and via what means (credit card, etc), and finally verifying the information at the end. This will all make the user experience more pleasant, and the success of the website will improve.


Ed Transformers is a great charity organization with very set goals and objectives. It is also large and has a unique divisional structure that utilizes an organizational behavioural. This is where its characteristics help it excel. It operates through 2 main systems: the Student Application system which is a TPS and the Fund Allocations system which is an EIS, of which are very effective and efficient. If only the organization improves its website as mentioned previously, no organization would be able to compete, and Ed Transformers would have reached its goal of being “the leader in the charity world”

Categories: Budget


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