meLast updated: February 12, 2003
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_______________________________________________
WHAT’S IN THIS FILE
– Technical Support
– Customer Service
– Download Support
– AVERT Anti-Virus Emergency Response Team
– McAfee Beta Program
– On-Site Training
– Reporting a Problem
– Linguistic Feedback
– Network Associates Offices Worldwide
_______________________________________________
TECHNICAL SUPPORT
Visit the Network Associates Technical Support
KnowledgeCenter at:
http://knowledge.nai.com
The KnowledgeCenter provides:
– For all customers, access to product FAQs,
Documentation, White Papers, and the Message
Board (read-only).


– For PrimeSupport customers, access to search
the KnowledgeBase, write into the Message
Board, and contact technical support staff
via e-mail.

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For information on PrimeSupport options,
contact your sales representative or visit the
web site:
www.mcafeeb2b.com/support/primesupport/default.asp
_______________________________________________
CUSTOMER SERVICE
The Customer Service Department is available to
connect you to technical support or to answer
general (non-technical) questions such as:
– Version Definition: information about
Updates and Upgrades
– Customer Queries: help with license
entitlement, registration, grant number
inquiries, technical support validation, and
more
– Find a Sales Representative: Corporate, US,
and international sales offices
Internet Access to Customer Service:
E-mail: emailprotected
Web: www.nai.com
www.mcafeeb2b.com
Toll-Free Telephone Access to Customer
Service:
+1-888-VIRUS NO (+1-888-847-8766)
Canada
Latin America
United States
Monday – Friday, 8 a.m. – 8 p.m.,
Central Time
00800 12255624 Belgium
Denmark
Finland
France
Germany
Israel
Italy
Luxembourg
Netherlands
Norway
Portugal
Spain
Switzerland
United Kingdom
00800 3122 1287Greece
+1800 552171 Ireland
0800 995054 South Africa
020 522 827 Sweden
0800 3192 9147 Turkey
Monday – Friday, 09:00 – 18:00,
Local Time
_______________________________________________
DOWNLOAD SUPPORT
To download files, visit the McAfee download
site:
www.mcafeeb2b.com/naicommon/download/
– For DAT File Updates:
www.mcafeeb2b.com/naicommon/download/dats/find.asp
ftp://ftp.nai.com/pub/antivirus/datfiles/4.x
– For Product Upgrades:
www.mcafeeb2b.com/naicommon/download/upgrade/login.asp
Valid grant number required. Contact Network
Associates Customer Service
If you need help navigating or downloading
files, call:
+1-972-963-8000
_______________________________________________
AVERT (ANTI-VIRUS EMERGENCY RESPONSE TEAM)
To see the latest information about emerging
virus threats, submit samples of potentially
infected files, and download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT web site at:
www.mcafeeb2b.com/naicommon/avert/default.asp
McAfee also seeks and appreciates general
feedback.


_______________________________________________
MCAFEE BETA PROGRAM
To download new beta software or to read about
the latest beta information, visit the McAfee
beta web site located at:
www.mcafeeb2b.com/beta
To submit beta feedback on any McAfee product,
send e-mail to:
emailprotected
McAfee is devoted to providing solutions based
on your input.


_______________________________________________
ON-SITE TRAINING INFORMATION
Contact Network Associates Customer Service or
visit the web site at:
www.mcafeeb2b.com/services/mcafee-training/default.asp
_______________________________________________
REPORTING PROBLEMS
If you find any problems with your McAfee
product, please take a moment to review the
product’s README file. It includes detailed
information on all Known Issues. If you find
any feature that does not appear to function
properly on your system, or if you believe an
application would benefit greatly from
enhancement, please contact Network Associates
or one of its resellers with your suggestions
or concerns.


_______________________________________________
LINGUISTIC FEEDBACK
McAfee is devoted to providing solutions based
on customer input. If you have any linguistic
feedback or comments regarding language in
McAfee products, send e-mail to us at:
emailprotected
_______________________________________________
NETWORK ASSOCIATES OFFICES WORLDWIDE
Send correspondence to any of the following
Network Associates locations.


United States:
Network Associates Customer Service
5000 Headquarters Drive
Plano, TX 75024
USA
Phone:+1-888-VIRUS NO or +1-888-847-8766
Network Associates offices outside the United
States:
Network Associates Australia
Level 3
40 Miller Street
North Sydney, 2060 NSW
Australia
Phone:+61-2-9761-4200
Fax:+61-2-9761-4499
Network Associates Austria
Pulvermeuhlstrasse 17
Linz, Austria
Postal Code A-4040
Phone:+43-732-757-244
Fax:+43-732-7572-4420
Network Associates Belgique
BDC Heyzel Esplanade, boite 43
1020 Bruxelles
Belgique
Phone:+32-2-478-1029
Fax:+32-2-478-6621
Network Associates do Brasil
Rua Geraldo Flausino Gomez 78
Cj.- 51 Brooklin Novo – Sao Paulo
SP – 04575-060 – Brasil
Phone:+55-11-5505-1009
Fax:+55-11-5505-1006
Network Associates Canada
1 West Pearce Street, Suite 400
Richmond Hill, Ontario
Canada L4B 3K3
Phone:+1-905-731-3144
Fax:+1-905-731-1390
Network Associates
People’s Republic of China
Room 913, Tower B
Full Link Plaza
No. 18 Chao Yang Men Wai Avenue
Beijing
People’s Republic of China 100020
Phone:+86-10-6538-3399
Fax:+86-10-6588-5601
Network Associates
People’s Republic of China
Room 1009, Lippo Plaza
222 Huai Hai Road (M)
Luwan District
Shanghai
People’s Republic of China 200021
Phone: +86-21-5396-6066
Fax:+86-21-5396-6200
Network Associates Denmark
Lautruphoej 1-3
2750 Ballerup
Danmark
Phone:+45-70-277-277
Fax:+45-44-209-910
NA Network Associates Oy
Mikonkatu 9, 5. krs.

00100 Helsinki
Finland
Phone:+358-9-527-070
Fax:+358-9-5270-7100
Network Associates France S.A.

50 Rue de Londres
75008 Paris
France
Phone:+33-1-4490-8737
Fax:+33-1-4522-7554
Network Associates GmbH
OhmstraSse 1
D-85716 UnterschleiSsheim
Deutschland
Phone:+49-89-370-700
Fax:+49-89-3707-1199
Network Associates Hong Kong
14th Floor, Plaza 2000
2-4 Russell Street
Causeway Bay, Hong Kong 63225
Phone:+852-2892-9500
Fax:+852-2832-9530
Network Associates India
Emgeen Chambers, 4th Floor
10 Vidyanagari
Marg-Kalina Santacruz (E)
Mumbai, India – 400 098
Phone:+91-22-693-5278
Fax:+91-22-665-0078
Network Associates Israel Ltd.

20 Hataas Street
Industrial Park
Kfar Sava 44425
Israel
Phone:+972-9-764-3585
Fax:+972-9-764-3586
Network Associates Srl
Via XXV Aprile 6
20097 San Donato Milanese (MI)
ITALY
Phone:+39-02-516-181
Fax:+39-02-510-762
Network Associates Japan, Inc.

Shibuya Mark City West 20F
1-12-1 Dougenzaka, Shibuya-ku
Tokyo 150-0043, Japan
Phone:+81-3-5428-1100
Fax:+81-3-5428-1480
Network Associates Korea
16F Star Tower, 737 Yeoksam-dong
Kangnam-ku, Seoul, Korea 135-080
Phone:+82-2-3458-9800
Fax:+82-2-3458-9801
Network Associates Latin America &
Caribbean
6100 Blue Lagoon Drive, Suite 320
Miami, Florida 33126
United States
Phone:+1-786-388-3900
Fax:+1-305-269-1019
Network Associates Malaysia
1005, Block B Level 10
Phileo Damansara 19,
Jin 16/11 Off Jin Damansara
46350 Petaling Jaya, Selangor Malaysia
Phone:+603-7662-3329
Fax:+603-7662-8049
Network Associates Mexico
Andres Bello No. 10
4o. Piso
Col. Polanco
Mexico D.F. C.P. 11560
Phone:+52-5-282-9180
Fax:+52-5-282-9183
Network Associates Middle East Office
Dubai Internet City
Canon Building 9, Office 213
Dubai, United Arab Emirates
Phone:+9714-391-5460
Fax:+9714-391-6811
Network Associates International B.V.

Gatwickstraat 25
1043 GL Amsterdam
The Netherlands
Phone:+31-20-586-6100
Fax:+31-20-586-6101
Network Associates New Zealand
Level 20, ASB Bank Centre
135 Albert Street
Aukland, New Zealand
Phone:+64-9-363-3394
Fax:+64-9-358-7340
Network Associates Philippines
18th Floor Philamlife Tower
8768 Pasep De Roxas Makati City
Philippines 1226
Phone:+63-2-830-8672
Fax:+63-2-814-9511
Network Associates Portugal
Praca Duque de Saldanha, N1 – 9B
1050-094 Lisboa
Portugal
Phone:+351-21-319-2020
Fax:+351-21-319-2021
Net Tools Network Associates South Africa
Hawthorne House
St. Andrews Business Park
Meadowbrook Lane
Bryanston, Johannesburg
South Africa 2021
Phone:+27-11-700-8200
Fax:+27-11-706-1569
Network Associates South East Asia
1 Temasek Avenue
Millenia Tower #21-02
Singapore 039192
Phone:+65-6222-7555
Fax:+65-6220-7255
Network Associates Spain
Orense 4, 4a Planta.

Edificio Trieste
28020 Madrid
Spain
Phone:+34-91-418-8500
Fax:+34-91-556-1404
Network Associates Sweden
Datavagen 3A
Box 596
S-175 26 Jarfalla
Sweden
Phone:+46-8-5808-8400
Fax:+46-8-5808-8405
Network Associates AG
Baeulerwisenstrasse 3
8152 Glattbrugg
Switzerland
Phone:+41-1-808-9966
Fax:+41-1-808-9977
Network Associates Software Pte Ltd.

Room 119, No. 167, Tun Hwa N.Rd.,
Taipei, 105 Taiwan
Phone:+886-(0)2-2719-1999
Fax:+886-(0)2-2717-2199
23/F M Thai Tower All Season Place
87 Wireless Road
Phatumwan Bangkok 10330
Thailand
Phone:+662-627-9066
Fax:+662-627-9001
Network Associates Turkey
BJK Plaza, A Blok
D:37, 80680 Besiktas
Istanbul, Turkey
Phone:+90-212-259-7706
Network Associates International Ltd.

227 Bath Road
Slough, Berkshire
SL1 5PP
United Kingdom
Phone:+44-1753-217-500
Fax:+44-1753-217-520

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