Ø Accountable for establishing the formal
processes, procedures, policies, and potentially consult on tools establishment
for all ITIL based services for our clients and participate in the sales
process as necessary to grow these services to become standalone managed services
Ø Analyzes infrastructure processes and standards
with respect to ITIL best practices. Serves as an ITIL Subject Matter Expert;
provides guidance on ITIL-based process design and implementation for clients.
Ø Manages relationships with clients and has
frequent and direct contact with client senior executives.
Ø Ensure that processes needed for the Quality
Management System are established, implemented and maintained. Report to top
management on the performance of the QMS and any need for improvement. Ensure
the promotion of awareness of Levis requirements throughout the organization.
Ø Proactively identify potential early warning
and risks before they occur and capture in the weekly early warning tracker.
e.g. customer deliverables delays, milestone delay, service quality, program
quality issues, Penalty issues
Ø Reviews and analyzes existing process
effectiveness and efficiency guidelines and develops strategies for
Ø Work closely with delivery teams and mentor
Green Belts in execution of Kaizen /Lean/Six Sigma methodology implementation
and process improvements & process automation / transformation /