1. managers is management activity that is used

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1.  Explain
the main roles and activities of a manager. Identify the relevant roles and the
activities utilised by a manger in the case study.

as to be most important element in managers is management activity that is used
to set goals, where to put energy and strengthen operations, and resources to
ensure that employees are working to the A good plan of action that is
flexible, continuous, relevant and accurate, as it unifies the business by
focusing on the nature, priorities and condition of the business.

is about the responsibility and authority as much communication such as making
sure all employees know their duties clearly making sure maintain of discipline
mangers must train and recruit the right people for the job and always secure a
skilled and educated workforce.

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including define the timing and sequencing of activities so that they engage
properly, allocating the appropriate size of resources, times and import, and
adapting means to ends.

means checking
that everything occurs according to the plan approved the principles created
and the instructions issued and taking suitable corrective act.

more mostly to the protection of authority with rather more circulated decision

cases study Suzy’s as the manager of the company she appointed Leon as head of
chocolate development where they would meet and plan if any potential
development can be made in the chocolate and hafiz as factory manager hafiz
will meet Suzy and discuss about production programme which hafiz has already
organise team and where he meets with team leaders and discuss and assign tasks
and discuss any potential problem. And commanding all employees to undertake a
job development reviews every four months and being advised on monthly basis
how they were performing.  Coordinating
the management team boosted a positive culture by highlighting the individual
as part of the team and rewarding employees to guarantee all orders were
completed and delivered on time. Controlling the management team highlighted
that quality and the continually success of the firm depended on everyone
contributing as an individual or part of a team to achieve targets and the
important of everyone working to the same goals.

2.  Identify
two ways that organisations can measure managerial performance. State how each
measure can be utilised to assess managerial performance.

With the intention of
measuring managerial performance successfully, a managerial review system
should be used. This is a procedure used to review managerial performance by
using pointers such as leadership, communication and change, to measure efficiency.
The review system is designed to be cooperating and on continuing communication
process between the management and will contain activities such as: performance
management and assessments. Performance management is worried with ensuring the
goals of the business are being steadily met. This does not simply concentrate
on the management performance can also be used to evaluate individual staff as
well as the entire business. Performance management helps the business as it
confirms the effective delivery of the business goals. Business goals actuality
met will then ultimately lead to greater advantages for example raised profits,
motivated workforce, and improved control. Assessments are approaches used to
assess staff performance and efficiency, these are also known as performance
reviews. These Assessments are a chance to sit down with the staff on a one on
one basis, evaluate their work, and give feedback and for the
future strategy. Assessments will give a clear signal of how well the staffs
are doing and what needed to be improved further.

3.  Identify
and explain an appropriate behavioural theory of leadership and highlight its
application in the case study.

Douglas McGregor came up with X
theory. The theory is about are two approaches to managing people. Theory x propose
group of people who hate work and will dodge it if they can. Because of that
employees must be pressured with punishment, so they can work to their goals. People
assume that managers that intend to use theory x will have poor results. Theory
y is about that employees want to be involved more in their job roles, are
employees who are happy at their work and satisfied. Managers who use theory y will
benefit the business because employees will be performing better as results will
allow the employees to grow and develop.

In the case study in CG chocolate
Charlie believed people are motivated by reward and punishment and he reward
using monetary bonuses and punish anyone who makes mistakes and threating them
with dismissal or actually sacking them in some cases and in joy of chocolate
hafiz empowered the employees and this allowed employees to build their knowledge
and develop their skills this allowed the employees to maintain standards and
encourage a positive culture of employees development in result the employees
got motivated by through work not just money. Hafiz and Leon agreed to involve employees
in new products staff where also encouraged to propose new name for new chocolate.

4.  Identify
and explain a contingency or transformational theory of leadership and
highlight its application in the case study.


Vroom & Yetton is a
contingency theory of leadership. It is an ideal which delivers guidelines to support
management to choose suitable leadership styles. The ideal identifies five
different leadership styles and the level of association with each one. These
are: Autocratic 1 * Where the leader resolves the problem or deciding to use
information he/she has at the time. Autocratic 2 * the leader gets the needed information
from others and decides personally. Consultative 1 * it when the leader decides
to share the problem with others on a one to one basis. And the leader will
take the ideas on board and then decide. Consultative 2 * the leader shares the
problem with others to know their idea and their thought in the situation and
he/he will decide personally on the matter. Group based 2 * the leader shares
the problem within a group then they discuss about it. They share ideas and
thoughts and estimate choices to get an agreement. The leader will lead the
meeting and ensure the topic remains on the issue until an equally agreement is
had. The leader will make sure he/she doesn’t pressure the group decision in
anyway. Studies looked at the likely effects of autocratic, democratic and
laissez-faire leaders by asking when involving leadership might be useful. The
normative ideals answer these questions; the ideal compares the value of
autocratic, consultative and group-cantered decisions in different matters. Choosing
the suitable style of leadership depends on the answers to the following


 When is participation appropriate?

 What form should participation take?


A contingency theory offers a
framework for management to progress the most suitable organisational design
and management style for a condition and I believe this is a good theory for
Scotia to adapt as it allows the management to change to suit the issue and
think outside the box.

In the case study Suzy as the
owner she appointed manager Leon and hafiz and will meets with manager Leon and
discuss about any potential development and meet with hafiz talk about the
weekly production programme and they both decide how to solve the issue and
hafiz as a manger had a team and assign tasks and discuss any potential problems
he never pressured his team the group decision in anyway he trusted in his team
decision. Has the business grow Leon resented decision to being made by Suzy in
the new creation of chocolate product because he felt like left out from
thought process that lead to Suzy decision in this favour


5.  For
the organisation in the case study, explain how theories of leadership can be
used to improve the way in which a manger leads the staff.



Managing change is an
extremely important topic when it comes to applying changes in an organisation.
As a manager, you must be able to understand how to be able to lead your
employees during the changes whereas trying to dodge any conflict. It is
important when applying changes, you need to help employees know why the change
is required and that the business can help them through the change. Feels like the
contingency theory of leadership, Vroom & Yetton, as mentioned above, is
the good theory for the management at Scotia to adjust as it will provide
different approaches on handling on the best at the decision-making procedures that
come with change. employees may oppose changes due to many factors, for example:
 lack of security, lack of
communication and fear of the unknown. Management might feel like try different
leadership styles for different issues might work better than making all the choices.
The management will need to talk the offers with the employees. And ask about
how their views and opinions before being able to decide concerning the business
future. Currently the employees are happy in their workplace yet these factors involving
to change could soon change this and therefore productivity might drop, absence
might increase in general it might have a harmful impact on the business and
that is something Scotia duty try to dodge at all prices.

In the case study 

Categories: Case Study


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